As we celebrate our anniversary month, we reflect on our 26-year history in workforce management and how we have grown in a way that keeps our mission and foundational values alive.
Knowledge Services was founded on the core values of Knowledge, Integrity, Innovation, and Service. Each value is integral to our mission to “Serve Those Who Serve Others.” This has been our calling card since day one.
Our Journey in Workforce Management Solutions
We started as a software training company and have grown to offer a wide variety of workforce management business solutions, with a focus on state and federal government. We were awarded our first State MSP + VMS contract for the State of Indiana in 2009. Indiana is still our client today. Since then, we’ve grown to 14 MSP + VMS State programs, the largest provider of State Government MSP + VMS in the industry.
Our origins as a software training company may seemingly have little to do with our offerings today, but it is in that industry we were able to see the limitations of some technologies serving our clients. As our business evolved into the service offerings we have today, we knew it was imperative that we develop our own technology.
The Evolution of Cloud Services
Having our own proprietary technology enables us to utilize the Agile Method when it comes to problem solving for our clients. When we see a need, we don’t have to wait for technology to catch up with the current requirements. Instead, we can deploy our development team to create the solution our clients need.
Developing our own technology also ensures we can control where the data is stored and the levels of protection it receives. Over the past few years, we recognized the increasing risk in cyber-attacks, especially against Government data containing citizens’ personal and identifiable information.
Knowing this risk would only grow, we shifted as a company to invest in the FedRAMP authorization process. Knowledge Services as a company and our technology are NIST 800-53 compliant and will go through the FedRAMP readiness Assessment in October of 2020.
We dedicate a lot of resources to our technology, while always remembering that our tech is only as good as the people behind it. “People-Driven Technology” means we put as much into finding and cultivating the best experts to serve our clients as we do into the innovation and security of the technology itself.
Serving Those Who Serve Others
Knowledge Services maintains a long-held commitment to providing unparalleled organizational value to our clients and to our staffing vendor communities.
Everyone involved in our MSP + VMS programs have all been selected for their intellect, industry expertise, people skills, and keen eye for problem solving. We are proud to say our team has an entrepreneurial-like focus on client-driven and value-add support services.
Even in this year of uncertainty, Knowledge Services is as strong as ever because of our team’s unwavering dedication to our clients and services.
We will always be grateful for our clients, partnerships, and team members who have been and continue to be part of our story. 2020 has presented new challenges, but we know the best is yet to come. If you would like to learn more about our workforce management services, contact us.
